Dedicated stakeholder engagement services for communities, complex infrastructure projects and businesses.

Contact our team to discuss how our service offering can benefit your organisation or project.

Research, develop and deliver solutions to improve ‘ways of working’ within an organisation, to improve efficiency and quality of service. Related to people, processes and systems. People cannot operate efficiently if they are not supported by their working environment, and systems or processes mean nothing without people actively using them.

• Assist an organisation in optimising internal processes and ‘ways of working’ in order to better deliver outcomes identified as critical for that organisation

• Improve internal ways of working

• Improve external (vendor and public) ways of working.

• Research and design processes and systems to enable ways of working

• Workflow / process mapping and optimisation.

• Roll-out, project manage or assist in implementation of process and systems or system evolution

• Develop roadmaps to help an organisation move from current organisational design to more aligned and better performing teams and processe

• Advise the organisation through change, whether people, process, systems or a combination of these 

• Can operate at exec, board, management and staff levels easily, as required

Provide local content planning, reporting and strategy services to optimise your project and ensure compliance. Support local community groups and chambers of commerce to be prepared for major projects. 

Local content refers to the quota of locally sourced materials, products, labor, and services that must be used in various industries, particularly within projects or operations that are foreign-funded or international. Essentially, it is a policy requirement aimed at bolstering the domestic sectors of a country by ensuring that a significant percentage of the materials or labor used in any project comes from the host country. This approach can help to foster local economic development, create jobs, and build local capacities.

• Strategic plan based on project objectives

• Monthly/Quarterly/Annual local content report

• Supplier workshop sessions: SEP can facilitate supplier sessions that will inform and upskill local businesses on opportunities and key project information

• Stakeholder mapping: Detailed view of key external stakeholders, recommendations on how to engage, frequency and proposed strategy

• Option to manage ongoing on behalf of project/business or simply provide strategic direction

Facilitate sessions and workshops towards particular ends, whether sharing of critical information, gathering insights, discovery work and so forth. As a neutral and objective partner, SEP can surface hard to access insights from individuals and teams.

• SEP can facilitate community information sessions that help inform and educate external stakeholders about you project. This can assist in capturing good news stories, highlighting project benefits and identifying potential risks or social impacts. 

• Workshop facilitation can be used to understand ‘the voice of the customer’ and enable the workshop attendees to become ‘part of the solution’ and buy into the proposed solution. This is particularly important for outrage management associated with activism or disgruntled persons that have particular issues with displacement, finance or ‘way of life’ due to disruption.

• Information or workshop session facilitation can be a standalone service offering or used within a larger scope of work.

• Facilitation of these services typically overlap with our Public Relations, Local Content and Corporate Social Responsibility offerings, as well as other project needs on a case-by-case basis.

Develop & deliver plans to secure positive business reputation and effective issue management through our strategic stakeholder engagement approach.

• Tailored to your needs

• We will investigate and work with your teams to thoroughly understand your core issues or project objectives to develop and deliver an appropriate strategy.

Develop & deliver a targeted CSR program that align with an organisations objectives, public relation strategy and local content or project related goals.

• Tailored to your needs

• We will investigate and work with your teams to thoroughly understand your core issues or project objectives to develop and deliver an appropriate strategy.

Provide a review and report on the status of your current operations to assess the impact (internally & externally). This may be in the context of public perception, or operational readiness, or vendor relationships with related partners.

• Initial entry level assessment of operations

• Actionable intel will be provided on next steps to improve your stakeholder engagement practices to best support operations